Nature Reserve & Kayak Stop (Self-Guided)

• Over 10 days before the tour: Full refund minus a 25% administrative fee.
• Between 5–9 days before: 50% refund.
• Less than 72 hours or no-show: No refund.

Date modifications:

• Allowed without penalty if requested at least 5 days in advance, subject to availability.
• Requests with less than 5 days may incur a fee of Q150 per person.

Weather or forced cancellations:

• If the company cancels for safety reasons (extreme weather, river rise, etc.), options include:
  • Rebooking at no cost.
  • 90% refund if rebooking is not possible.

Company cancellations:

• If canceled for operational reasons (equipment failure, lack of guides, etc.), options include:
  • Full refund.
  • Rebooking or activity change.

Cancellation procedure:

• Cancellation requests must be made in writing via email or WhatsApp.
• Refunds processed within 7 business days after confirmation.