Jaibalito & Tzununa (Self-Guided Hidden-Village Tour)

Name of Item: Jaibalito & Tzununa Self-Guided Hidden-Village Tour
Date Range: Year Round
Days: Monday – Sunday
Start & End Times: Flexible; recommended 10:00 AM start, return by ~4:30 PM
Duration: around 6 hours
Booking Options & Prices:
1-2 180USD then each extra person costs an additional 35 USD after
Capacity up to 22 (larger by special request) Capacity up to 24 (larger groups by request)
Description:
Explore two quieter lakeside villages: Jaibalito (only boat/foot access) and Tzununa, both offering spectacular lake-&-volcano views, small cafés, and friendly local vibe. Good for those who want to escape the more touristy towns. Self-guided so you set the pace.
Pick up and drop off available from all towns around Lake Atitlán.
Confirmation Email Details:
- Map, recommended café in Jaibalito, viewpoint walk in Tzununa
- Bring comfortable shoes, some cash for small village shops
- No guide included
Customer Info:
- Name, Email, Phone, Number of participants
- Interests (views, hiking, quiet village)

Cancellation Policy:
Customer cancellations:
- Over 10 days before the tour: Full refund minus a 25% administrative fee.
- Between 5–9 days before: 50% refund.
- Less than 72 hours or no-show: No refund.
Date modifications:
- Allowed without penalty if requested at least 5 days in advance, subject to availability.
- Requests with less than 5 days may incur a fee of Q150 per person.
Weather or forced cancellations:
- If the company cancels for safety reasons (extreme weather, river rise, etc.), options include:
  - Rebooking at no cost.
  - 90% refund if rebooking is not possible.
Company cancellations:
- If canceled for operational reasons (equipment failure, lack of guides, etc.), options include:
  - Full refund.
  - Rebooking or activity change.
Cancellation procedure:
- Cancellation requests must be made in writing via email or WhatsApp.
- Refunds processed within 7 business days after confirmation.