Santa Catarina (Self-Guided)

Booking Overview Highlights Includes/Excludes Cancellation Faqs Services Reviews

1. Name of Item: Santa Catarina Self-Guided Village Tour
2. Specify the date range: Year Round
3. Days of the week offered: Monday – Sunday
4. Start times: Flexible, self-paced – 7:00 AM, 8:00 AM, 9:00 AM, 10:00 AM, 11:00 AM, 12:00 PM, 1:00 PM, 2:00 PM, 3:00 PM
5. Duration: Approximately 3–4 hours in Santa Catarina, plus optional hour in Panajachel
6. Booking options & prices:
Up to 2 persons: 120USD – each extra person 30 USD
6a. Limited capacity: Suitable for groups up to 24; larger groups require prior arrangement.
7. Description: Known for traditional dress, tranquil streets, and scenic views, Santa Catarina offers a peaceful cultural escape. Visitors can explore local markets and enjoy authentic Guatemalan culture at their own pace, with an included 1–2 hours to explore Panajachel afterward.
8. Confirmation email details:
◦ Map and suggested itinerary provided
◦ Wear comfortable shoes and bring cash for shopping
◦ This is a self-guided experience; no guide included (guide can be arranged for an extra 15USD per person)
9. Customer info to gather:
Name, Email, Phone, Number of participants, Interests or special requests (optional)
10. Advance booking: Minimum 48 hours’ notice recommended

Cancellation Policy:
Customer cancellations:
- Over 10 days before the tour: Full refund minus a 25% administrative fee.
- Between 5–9 days before: 50% refund.
- Less than 72 hours or no-show: No refund.
Date modifications:
- Allowed without penalty if requested at least 5 days in advance, subject to availability.
- Requests with less than 5 days may incur a fee of Q150 per person.
Weather or forced cancellations:
- If the company cancels for safety reasons (extreme weather, river rise, etc.), options include:
  - Rebooking at no cost.
  - 90% refund if rebooking is not possible.
Company cancellations:
- If canceled for operational reasons (equipment failure, lack of guides, etc.), options include:
  - Full refund.
  - Rebooking or activity change.
Cancellation procedure:
- Cancellation requests must be made in writing via email or WhatsApp.
- Refunds processed within 7 business days after confirmation.